Help center
Answers about buying, selling, shipping, payouts, and staying safe on Pre Loved Scents.
What is Perfume Club?
A private monthly club on the website with MySpace-style Perfume Pro profiles. Anyone can browse; only $4.99/mo members can edit their pro, fill their top-8 shelf, and post shoutouts. Club home →
Who can use Pre Loved Scents?
United States residents age 18 and older. Sellers complete profile security: verified email, US phone, and government ID review.
What can I sell?
Authentic used or partial perfume and cologne bottles only. List accurate fill levels with at least five photos. Counterfeits and empty bottles sold as full are prohibited.
What is the Pre-Loved Discount?
Used bottles are typically priced about 15% below the proportional retail value of what's left in the bottle. The app shows this savings on listing detail before you buy.
Is fill level guaranteed?
No. Fill % is the seller's estimate. Message the seller to confirm remaining juice, batch code, and condition before purchase.
How does AI scan work when listing?
Photo 1 powers fragrance identification and pricing guidance. AI output is an estimate — always review and edit title, fill %, and price before publishing.
Can I pay a seller outside the app?
No. Off-platform payments (Venmo, Cash App, wire, etc.) are not protected. Messages are monitored to block payment diversion and contact sharing.
When do sellers get paid?
After delivery is confirmed and any return window passes, payouts release to your connected bank account minus marketplace fees shown in the order breakdown.
Where are the full legal terms?
Marketplace License, Terms of Service, and Privacy Policy. You must accept all three in the app before buying or selling.
Still need help?
Email support@prelovedscents.com with your username, listing link, and screenshots. For legal notices contact legal@prelovedscents.com.